Refund Policy - SaaS Products
Eligibility for Cancellation & Refund
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Customers may request a cancellation and refund only within 7 calendar days (1 week) from the date of purchase.
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Requests made after 7 days from the purchase date will not be eligible for cancellation or refund under any circumstances.
How to Request a Cancellation or Refund
To request a cancellation or refund within the eligible period, customers must:
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Contact our support team at customersuccess@washburn-academy.com
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Provide the registered email ID and payment details
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Submit the request within 7 days of purchase
Refund Processing
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Approved refunds will be processed to the original payment method.
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Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.
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Any transaction or processing fees charged by third-party payment gateways are non-refundable, where applicable.
Non-Refundable Situations
Refunds will not be issued if:
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The request is made after 7 days of purchase
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The service has been misused, abused, or accessed in violation of our Terms of Service
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The account has been suspended due to policy violations
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The user fails to use the service during the eligible refund period
Contact Us
If you have any questions regarding this policy, please contact us at: